Privacy Policy

1. Data Controller

hoh99 ("hoh99", "we", "us", or "our") is the data controller responsible for personal data collected through the hoh99 platform at hoh99.win (the "Platform"). This Privacy Policy applies to all users of the Platform, including registered players, prospective players, and visitors ("you" or "User").

hoh99 is committed to handling your personal data with the same level of institutional discipline that governs our banking and payment operations. We do not treat data as a commercial commodity. Your information is collected for clearly defined operational purposes and protected by the same security infrastructure that secures your MYR wallet.

2. Data We Collect

hoh99 collects personal data in the following categories, depending on how you interact with the Platform:

Category	Examples	Source
Identity Data	Full name, date of birth, nationality, government-issued ID number	Provided by you during registration or KYC
Contact Data	Email address, mobile number, mailing address	Provided by you during registration
Financial Data	Bank account details, e-wallet identifiers (Touch 'n Go, Boost), transaction history	Provided by you; generated by Platform use
Technical Data	IP address, browser type, device identifiers, session logs	Automatically collected via Platform systems
Usage Data	Game history, bet amounts, login timestamps, navigation behaviour	Automatically generated during Platform use
Communications Data	Live chat transcripts, email correspondence, support ticket records	Generated through your interactions with hoh99 support
Verification Data	Copies of identity documents, selfies, proof of address, payment method evidence	Provided by you during KYC or withdrawal verification

hoh99 does not collect special categories of personal data (such as health, biometric, or political data) except where expressly required by gaming authority regulations — for example, where a player has self-excluded for health-related reasons. In such cases, processing is strictly limited to the purpose for which consent was given.

3. Purpose of Processing

hoh99 processes your personal data for the following purposes:

• Account Administration: To create, verify, and maintain your hoh99 player account.
• Age and Identity Verification: To verify that you are at least 21 years of age and to comply with Know Your Customer ("KYC") obligations under applicable gaming regulations.
• Payment Processing: To process deposits and withdrawals in MYR through your chosen payment method.
• Fraud Prevention and AML: To detect, investigate, and prevent fraudulent activity, money laundering, and other financial crimes.
• Platform Security: To monitor for unauthorised access, protect player accounts, and maintain the integrity of the Platform.
• Regulatory Compliance: To meet obligations imposed by the international gaming authority under which hoh99 holds its gaming licence, and to respond to lawful requests from competent authorities.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gameplay patterns and enforce responsible gaming tools, including self-exclusion requests.
• Service Improvement: To analyse usage data for the purpose of improving Platform features, game selection, and user experience.
• Marketing Communications: Where you have provided explicit consent, to send you promotional materials relevant to hoh99 products and services.

4. Legal Basis for Processing

hoh99 relies on the following legal bases for processing your personal data:

• Contractual Necessity: Processing necessary to perform the contract between you and hoh99 — including account operation, payment processing, and support.
• Legal Obligation: Processing required to comply with applicable laws, including gaming regulations, AML legislation, and tax obligations.
• Legitimate Interests: Processing necessary for hoh99's legitimate business interests, including fraud prevention, security monitoring, and service improvement, provided those interests are not overridden by your rights.
• Consent: Where processing is based on your consent — for example, marketing communications — you may withdraw consent at any time by contacting hoh99 or updating your communication preferences in your account settings.

5. Data Sharing and Disclosure

hoh99 does not sell, rent, or trade your personal data to third parties. Data is disclosed only in the following circumstances:

• Service Providers: Third-party vendors who assist hoh99 in operating the Platform, including payment processors (e.g., Touch 'n Go eWallet, Boost, Maybank gateway providers), KYC verification services, cloud infrastructure providers, and customer support software vendors. All service providers are bound by data processing agreements that restrict them from using your data for any purpose other than providing services to hoh99.
• Gaming Regulatory Authority: The international gaming authority under which hoh99 is licensed may require access to certain player data as part of its supervisory functions.
• Law Enforcement and Competent Authorities: Where required by law, court order, or regulatory directive, hoh99 will disclose personal data to relevant authorities. hoh99 will, where permitted by law, notify affected users of such disclosures.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of hoh99's business, personal data may be transferred to the acquiring entity, subject to the same privacy protections set out in this Policy.

6. Data Retention

hoh99 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Technical and Usage Logs: Retained for up to twelve (12) months for security and fraud prevention purposes, after which they are anonymised or deleted.

Where data is no longer required, hoh99 will securely delete or anonymise it in accordance with industry-standard data destruction procedures.

7. Data Security

hoh99 implements technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your browser and hoh99 servers.
• Encryption of sensitive data fields (including passwords and financial identifiers) at rest using industry-standard cryptographic algorithms.
• Access controls ensuring that hoh99 staff can only access personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Anomaly detection systems that flag unusual login or transaction behaviour for review.

In the event of a personal data breach that is likely to result in risk to your rights and freedoms, hoh99 will notify affected individuals and relevant authorities in accordance with applicable data protection regulations within the timeframes prescribed by law.

8. Cookies and Tracking Technologies

hoh99 uses cookies and similar technologies to operate and improve the Platform. The following categories of cookies may be set:

• Strictly Necessary Cookies: Required for the Platform to function, including session authentication and security tokens. These cannot be disabled without affecting Platform functionality.
• Analytics Cookies: Used to understand how players navigate the Platform, which games are most popular, and where technical errors occur. Data collected is aggregated and anonymised.
• Preference Cookies: Store your language, display, and notification preferences so you do not have to reset them each visit.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent you from using certain Platform features, including hoh99 Login.

9. Your Data Rights

Subject to applicable law, you have the following rights with respect to your personal data held by hoh99:

• Right of Access: You may request a copy of the personal data hoh99 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to hoh99's legal retention obligations.
• Right to Restriction: You may request that hoh99 restrict processing of your data in certain circumstances.
• Right to Data Portability: Where processing is based on consent or contract, you may request a machine-readable copy of data you have provided.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact hoh99 at support@hoh99.win. hoh99 will respond within thirty (30) days. Identity verification may be required before any request is fulfilled.

10. Minors

The hoh99 Platform is strictly for users aged 21 and above. hoh99 does not knowingly collect personal data from individuals under 21 years of age. If hoh99 discovers that personal data has been collected from a minor, the relevant account will be suspended and the data deleted without delay. If you believe a minor has registered on hoh99, please notify us immediately at support@hoh99.win.

11. International Data Transfers

hoh99 may transfer personal data to service providers located outside Malaysia where necessary for Platform operations — for example, cloud infrastructure providers or KYC verification services. Where such transfers occur, hoh99 ensures appropriate safeguards are in place, including data processing agreements incorporating standard contractual clauses or equivalent protections recognised under applicable data protection law.

12. Changes to This Policy

hoh99 reserves the right to amend this Privacy Policy at any time. Material changes will be notified to registered players via email or in-Platform notification at least fourteen (14) days before they take effect. The current version of the Policy is always available at hoh99.win/privacy-policy with the effective date noted at the top of the page. Continued use of the Platform following the effective date of any amendment constitutes acceptance of the updated Policy.

13. Contact

For any questions, requests, or concerns relating to this Privacy Policy or hoh99's data handling practices, please contact us:

support@hoh99.win

Live chat is available 24/7 on the Platform. Email responses are provided within 24 hours (UTC+8 Malaysia Time).